Frequently Asked Questions

What is H.F.O.E?

We are a brand focused on creating quality, well-designed products that we wanted ourselves. Read more about our story here.

Do you have retail stores?

No. We sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and and focus on what we do best, designing new products.

Orders

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payment through PayPal.

Do you sell Gift Cards?

Unfortunately we do not sell gift cards at this time.

Shipping

Where do you ship to?

We ship to almost every country in the world.

What does shipping cost?

Just add the items to your cart and select your country from the list to get a shipping price.

How long does shipping take? What shipping methods do you use?

All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the USA)

  • Standard Shipping (USPS First Class and Priority): 5-10 business days
  • Express Shipping (USPS Express Mail): 2-3 business days

International Shipping (varies per country)

  • First Class International: 3-5 weeks (customs processing times vary)
  • Priority International: 10-15 business days (customs processing times vary)

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommend you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

To return or exchange an item please contact us with the reason for the exchange and your order number and we will instruct you on how to proceed via email.

Products

Clothing

How does your clothing fit?

Please refer to our Size & Fit page for details about each of our products.

I ordered two shirts of the same size, why is one smaller?

Some of the designs are printed on different style shirts. Check the product description for any special sizing notes or refer to our Size & Fit page here.

How should I care for my tees, crewnecks, and hoodies? Will they shrink?

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

Will the printing on the tees fade?

We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.

Do you manufacture your products in-house?

While we do all of our design in-house, we don’t do our own manufacturing. We partner with great manufacturers all across the US for each of our products.

Can you notify me when a product is back in stock?

Yes. If a product is out of stock, simple click the “Notify me when Available” button on the product page and enter your email address. You can also subscribe to the Have Fun Or Else Newsletter.

Still have other questions?

For additional information about us please use the contact form.